U.S. SHIPPING ONLY

New Age Medspa currently ships skincare products within the United States only. We do not ship internationally or to reshipping services or freight forwarders.

PROCESSING TIME

Orders are prepared by our clinical team within 2–3 business days.

Orders placed on weekends or holidays begin processing the next business day.

You will receive tracking information once the package has been handed to the carrier.

WEATHER & TEMPERATURE PROTECTION

Because medical-grade skincare formulas contain active ingredients and emulsions that may be affected by extreme temperatures, shipments may be delayed during severe weather conditions to protect product stability.

We reserve the right to temporarily hold shipment if temperatures could compromise product quality.

DELIVERY RESPONSIBILITY

Once a package is marked delivered by the carrier, New Age Medspa is not responsible for lost or stolen packages.

Customers are responsible for providing a secure delivery location.

ADDRESS ACCURACY

Orders returned due to incorrect address will require additional shipping charges to resend.

DAMAGED ITEMS

If a product arrives damaged:

Email hello@newagemedspa.com within 48 hours
Include photo of packaging + product

We will evaluate and replace if carrier damage is confirmed.