Medical-grade skincare is dispensed under professional guidance and cannot be treated as standard retail merchandise.

To protect product integrity and patient safety:

OPENED PRODUCTS

All opened products are final sale and not eligible for return or refund.

UNOPENED PRODUCTS

Unopened items may be returned within 14 days of delivery if:

• Seal intact
• Packaging undamaged
• Product not temperature compromised

Return shipping is the responsibility of the customer.

IRRITATION OR REACTION

Adjustment reactions (dryness, purging, redness, flaking) are common with active skincare and do not qualify as defects.

Our providers are available to help adjust your routine. Most reactions are managed by modifying usage frequency.

ORDERING THE WRONG PRODUCT

We strongly encourage using our skin consultation tools prior to purchase.
Products selected without guidance remain the customer’s responsibility.